Finance minister Nirmala Sitharaman called on technology provider Infosys to resolve “grievances and glitches” with the new income tax electronic filing portal launched on Monday after users complained they were unable to access the site. Infosys said it would fix the faults in the next few days.
“The much-awaited e-filing portal 2.0 was launched last night at 20:45hrs. I see in my TL (timeline) grievances and glitches,” the finance minister tweeted on Tuesday, tagging Infosys and its chairman Nandan Nilekani. “Hope @Infosys & @NandanNilekani will not let down our taxpayers in the quality of service being provided… Ease in compliance for the taxpayer should be our priority.”
Nilekani responded on Twitter that the company was addressing the glitches.
“@nsitharaman ji, we have observed some technical issues on day one, and are working to resolve them. @Infosys regrets these initial glitches and expects the system to stabilise during the week,” he tweeted. “The new e-filing portal will ease the filing process and enhance end user experience.”
On the first day of the new portal, incometax.gov.in, many taxpayers complained they were unable to log in or use it without disruptions, taking to Twitter to express their dismay. Problems continued on Tuesday as well, users said. Infosys didn’t respond to ET’s queries.