Help desks established by CBIC for speedy IGST refund claim for Micro,Small and Medium enterprises (MSME ).

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The Central Board of Indirect Tax and Customs (“the Board”) vide Circular No.21/2018-Customs, dated July 18, 2018, sets up ‘Help Desks’ for speedy resolution of IGST refund claims for MSME exporters as part of on-going ‘Refund Fortnight’; Notes that refunds have been held up as these enterprises are unable to approach Customs port of exports due to factors like distance, lack of information/knowledge.

These Help Desks located at specified locations would function till August 1, 2018 and will be manned by officers of Customs, nominated by jurisdictional Customs zone; Officers deputed at Help Desks would use data provided by Directorate of Systems regarding status of pending IGST refund claim with specific error & inform exporters about the documents required, if any, and guide them to resolve the errors while details provided by exporters shall be transmitted by ICEGATE e-mail to nodal officers at port of export; Explains that Customs officers at port of export shall process the refund claim after all necessary details/documents have been forwarded to nodal officer at port of export, whereas exporter is not required to visit any port of export

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