GSTN has issued troubleshoot related to DSC-Part A while Filing Form GSTR-9C on GST Portal

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GSTN has issued a troubleshoot related to using of Digital Signature Certificate (“DSC”) in Part A: While filing Form GSTR-9C on GST Portal, following is brought to your notice:

General issues related to DSC :

  1. It may be noted that only PAN based Class 2 or Class 3 DSC can be used on GST Portal by taxpayers.
  2. In case you encounter an error that PAN verification failed, please ensure that PAN entered and PAN, as mentioned in DSC, must be same.
  3. Ensure that DSC is installed or token is plugged in your system.
  4. If you are facing issues while registering or signing DSC on the GST Portal, check if the emSigner is started or not.
    1. If emSigner server is started – Stop the server and start the emSigner server as ‘Run as Administrator’.
    2. If emSigner server is not started – Start the emSigner server as ‘Run as Administrator’.
  5. If you are facing an error after clicking the PROCEED button or if the web socket is not visible, you need to start the emSigner again.
  6. For detail, help click on the link below:

https://www.gst.gov.in/help/loginanddsc
https://tutorial.gst.gov.in/userguide/loginanddsc/#t=Troubleshoot_DSC_Issues.htm

Source#GST Portal