The Central Board Indirect Taxes & Customs (“CBIC”) vide its Instruction: 349/94/2017 – GST (PT) dated November 01, 2018 has set-up the Feedback & Action Room (FAR) to facilitate GST helpdesks for MSMEs. The primary work of FAR would be to receive and compile all the issues raised by the nodal officers appointed for various districts as per “(“Annexure I”) of the Instructions. These nodal officers would report all the grievances on real time basis to the FAR in a grievance sheet at a specified format enclosed as per (“Annexure IV”). Further Feedback & Action Room (FAR) would be the facilitating office for these 80 nodal officers (as per “Annexure III”) and provide solution of these issues, and if it is not able to do so then it may escalate such issues to concerned officers of CBIC or GSTIN.
The Instruction can be accessed at: http://www.a2ztaxcorp.com/wp-content/uploads/2018/11/Feedback-Action-Room-has-been-set-up-to-facilitate-GST-helpdesks-for-MSMEs.pdf